Privacy Policy

Effective Date: [03/27/2025]
Last Updated: [03/27/2025]
Website: https://www.locomotionpt.com

At Locomotion Physical Therapy ("we," "our," "us"), we are committed to protecting your privacy and maintaining transparency about how we collect, use, and safeguard your information. This Privacy Policy explains how we handle personal information collected through our website and during in-person or phone interactions, including the use of SMS communications for appointment-related notifications.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, mailing address

  • Health and Appointment Information: Information required to schedule and provide physical therapy services

  • Communication Preferences: Your selected method(s) of contact (SMS, phone, email)

  • Payment Information: Billing and insurance information (as needed)

  • Device and Usage Data: IP address, browser type, device type, and browsing behavior when using our website

2. How We Use Your Information

We use your personal information to:

  • Schedule, confirm, and manage physical therapy appointments

  • Send SMS reminders and follow-ups for appointments and clinic updates

  • Respond to inquiries and customer service requests

  • Comply with applicable legal and regulatory requirements

  • Improve website functionality and patient experience through analytics

3. SMS Communications

Purpose

SMS messages from Locomotion Physical Therapy are used exclusively for appointment-related communications, such as:

  • Appointment reminders and confirmations

  • Schedule changes or rescheduling notices

  • Important clinic notifications (e.g., weather closures or provider availability)

Opt-In Process

Patients may opt into SMS communications in the following ways:

  • Verbal Consent: Given in person or over the phone with a staff member

  • Clinic Check-In: By selecting SMS as your preferred contact method during appointment check-in

By opting in, you authorize Locomotion Physical Therapy to send recurring appointment-related SMS messages to the mobile number you provide.

Message frequency may vary. Message and data rates may apply.

4. Opt-Out and Support

You may opt out of SMS communications at any time by replying:

  • STOP – to stop receiving messages

  • HELP – to receive assistance

You may also contact our office directly to change your communication preferences or opt out.

📧 Email: locomotionphysicaltherapy@gmail.com
📞 Phone: 915-455-1157

We do not sell or share your mobile opt-in data with third parties for marketing or promotional purposes.

5. Sharing of Information

We do not sell, rent, or lease your personal information. We may share your data only with:

  • Authorized service providers (e.g., appointment scheduling platforms, EHR systems) who assist in delivering care and communication

  • Legal or regulatory authorities if required by law, court order, or compliance obligation

  • Healthcare providers directly involved in your care (only as necessary and permitted by law)

All third-party service providers are required to protect your information and only use it for permitted purposes.

6. Data Security

We implement industry-standard safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission or storage system can be guaranteed as 100% secure.

7. Your Rights & Choices

You have the right to:

  • Access or request a copy of your personal data

  • Update or correct inaccurate information

  • Withdraw consent to SMS or other communication methods

  • Request deletion of your personal data, subject to legal and operational retention requirements

You can exercise these rights by contacting us at the information provided below.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted to this page along with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, you may contact us:

📍 Locomotion Physical Therapy
5857 N Mesa St Suite 23

El Paso, TX 79912
📧 Email: locomotionphysicaltherapy@gmail.com
📞 Phone: 915-455-1157
🌐 https://www.locomotionpt.com